Under User-defined exceptions click Add > Security Risk Exception > File.Under Trusted Domain Exception enter *. (including the asterisk).Under User-defined exceptions click Add > Security Risk Exception > Web Domain.In the component list locate Exceptions and click the button Configure Settings.If you miss on the asterisk, you may not see any effect at all and the agent app will continue connecting to no avail. This will allow through Symantec security all subdomains under the main domain. Please note, that if you choose to white list by domain, it is very important to add a wildcard before the domain name, so it looks like this: *. White listing by domain is a more advanced, universal way to allow a service, so make it your choice if you have SEP 12. On SEP 12 you can do the same, or you can add our domain *. to trusted, which is an one of the extra options added in the 12th edition of SEP.

Your only option is to add the agent app file ProvideSupportConsole.exe as a security risk exception. If you have SEP version 11, you don't have much choice.

You can do it by clicking the Help button in the top-right corner of the dashboard screen and selecting the option About. To start off, check the version of Symantec installed on your computer. If you are using one of the earlier versions, take instructions for SEP 11 as a guideline and search for the corresponding options in the dashboard of your version of SEP. We are covering only two editions of the software: Symantec Endpoint Protection (SEP) 12 and SEP 11. Symantec offers several options to exclude your live chat app from scanning, which slightly differ in different versions, hence the seeming multitude of instructions.

Symantec version